Frequently Asked Questions
Q: Who does the work?
All of the handymen that we send to take care of your home repairs and improvements are employees of our company. We only hire craftspeople that are well-rounded and can handle just about any project in your home. In addition, prior to hiring a new person, they have to pass our background check and skills assessment.
Q: How do materials work?
We would prefer to provide any building materials for your project. Our materials are marked up to cover our warranty (any materials we purchase are warrantied along with the labor for one year), our knowledge (we know the proper things to buy, how much is needed, and how to pick through materials to find the best quality), tool maintenance (we cannot complete your project efficiently without tools that are well maintained by updating blades, batteries, etc.), and to cover any items that we may use from our stock supply (on our trucks) to complete your project. We do not provide copies of receipts for materials but are happy to give you a high-level summary of what was purchased and leave behind any items specific to your project, upon request.
Q: Are you licensed and insured?
We are a registered Home Improvement Contractor. Our registration number is #13VH09915800 . We also carry both liability and worker’s compensation insurance to protect you and your home. That means that if one of our worker’s is injured while working at your home OR if there is damage to your property due to work we have done , there is no need for you to file a homeowner’s insurance claim.
Q: Do you offer a warranty?
We want you to be 100% satisfied with the quality of our work. If for whatever reason you are not, we will return to address any issues that you have, no matter how long it takes or how many trips we must make. In addition, all of our work is guaranteed for a full year.
Q: How do you charge?
For smaller projects, we charge by the hour (with a one-hour minimum) and then billing continues in 30 minute increments. For larger projects, we offer fixed estimate pricing so that you know exactly what your project is going to cost.